Job Announcements
Senior Desktop Support Tech - System Engineer
| Compensation | $50,000 to $65,000 Annually |
| Benefits Offered | Medical/Dental |
| Employment Type | Full-Time |
Job Summary:
This position will provide system engineering support to clients of Uptime IT Solutions., while operating a variety of on-premise and cloud-based network technologies. As a mid-level System Engineer, you will primarily be responsible for responding to device and client generated support tickets. These range from service requests (move, add, change, delete) to troubleshooting and break/fix tickets. Additional duties may include assisting with the network specific components of client on-boardings and disaster recovery tests.
Job Responsibilities:
- 50% ticket-based service requests and break/fix
- 50% other activities (on-boarding clients, on-site maintenance, infrastructure planning, etc.)
- Part of team on-call rotation,
- Valid Driver License and operable vehicle.
Requirements:
Education and Experience:
- Minimum 3 years of experience in a system engineer role, preferably in a managed service provider environment
- Prior help desk support and/or customer service experience
- Working experience with TCP/IP route/switch technologies
- Working experience with network security technologies such as firewalls, routers, and VPNs including Cisco, and FortiGate firewall products
- Strong knowledge of Microsoft Server, Office 365 and Azure admin.
Skills and Abilities:
- Advanced understanding of operating system network administration (Microsoft Shop mainly)
- History of clean and consistent network racking, cabling, and labeling practices
- History of creating and maintaining robust network documentation (diagrams, port maps, etc.)
- Excellent logical troubleshooting skills
- Ability to contribute to a team as part of an on-call rotation
- Ability to lift objects up to 50lbs
- The following are not required but a plus
- Industry vendor certifications (Microsoft, Cisco, FortiGate, etc.)
- Experience with Microsoft Server 2003 and newer server environment
- Experience with PowerShell, similar scripting languages
- Experience with Hospitality POS solutions.
This Job Is Ideal for Someone Who Is:
- Dependable — more reliable than spontaneous
- People-oriented — enjoys interacting with people and working on group projects
- Detail-oriented — would rather focus on the details of work than the bigger picture
- Autonomous/Independent — enjoys working with little direction