Support Center

The help desk is actively staffed Monday through Friday, 9 AM–5 PM Eastern Time, excluding federal holidays.

The fastest way to receive support is by phone during help desk hours. Phone answer times are separate from the ticket first-response guarantee below.

Support tickets receive a guaranteed first response from a technician within 30 business minutes for critical issues, 1 business hour for high-priority issues, and 2 business hours for standard requests. Automated acknowledgments do not count. Resolution targets, which are not guarantees, are 8 business hours for critical issues, 24 for high-priority issues, and 48 for standard requests.