IT Support for Israeli Companies with U.S. Offices in New York & New Jersey
UPTIME IT LLC acts as the local U.S. extension of your Israel-based IT team. We support your U.S. employees during U.S. business hours, provide hands-on local support, and coordinate directly with headquarters IT in Israel.
From day-to-day helpdesk support to employee onboarding, endpoint procurement, deployment, retrieval and inventory management, we handle the U.S. IT work that's difficult to manage from another country and time zone.
You get responsive U.S. coverage without having to build and manage a separate U.S. IT department.
Your IT team is in Israel. Your employees are working in the U.S.
For Israeli-headquartered companies, managing technology for a growing U.S. operation creates a practical problem.
Your IT team in Israel may be excellent, but when employees arrive at work in New York, much of the Israeli workday is already over. The roughly seven-hour time difference can turn an ordinary support request into a next-day issue.
And many IT responsibilities can't be handled effectively from thousands of miles away.
A new employee starts Monday and needs a fully configured laptop waiting for them. Another employee leaves the company and their equipment needs to be recovered. Laptops need to be purchased, stored, configured, shipped and tracked.
A conference room stops working before an important meeting. A firewall, switch or access point needs physical attention. An office is opening or moving.
These are straightforward tasks when you have an IT operation nearby. They're much harder to coordinate when your IT team is in Israel.
UPTIME provides that local U.S. operational layer.
Complete U.S. Employee Onboarding, Offboarding & Endpoint Logistics
One of the biggest operational challenges for an overseas IT team is managing the physical lifecycle of computers and other equipment used by U.S. employees.
Your IT team in Israel shouldn't have to coordinate multiple U.S. vendors every time an employee joins or leaves the company.
UPTIME can manage the complete endpoint lifecycle for your U.S. workforce—from procurement and deployment through recovery and redeployment.
Procurement
We procure laptops and other endpoint equipment based on your organization's requirements and standards.
U.S. depot & inventory
Equipment can be received and stored locally so devices are available when new employees start or replacements are needed.
We maintain inventory visibility so your IT team knows what equipment is available and where company assets are assigned.
Setup & configuration
Before a device reaches an employee, UPTIME prepares and configures it according to your organization's requirements, including applications, security tools, identity platforms and management systems specified by your IT team.
Delivery to employees
We coordinate shipment or delivery of prepared equipment to U.S. employees so they receive properly configured devices ready for work.
Offboarding & equipment retrieval
When an employee leaves, UPTIME coordinates the recovery of company equipment in the United States rather than leaving your Israel IT team to manage device retrieval remotely.
Reconditioning & redeployment
Returned equipment can be inventoried, evaluated, prepared and, where appropriate, redeployed to another employee.
Inventory & lifecycle management
We help maintain visibility over endpoint assets throughout their lifecycle—from procurement and assignment through return and redeployment.
For your headquarters IT team, UPTIME becomes your U.S. IT depot, logistics operation and hands-on technical team—not simply another helpdesk.
How UPTIME Works With Your Israel IT Team
U.S. business-hours support
Your U.S. employees have an IT team available while they're working. They don't have to wait for the next Israeli business day to get help.
Local hands in New York and New Jersey
With operations in Closter, New Jersey and Midtown Manhattan, UPTIME can provide on-site assistance for problems that can't—or shouldn't—be handled remotely.
That includes office technology, networking, employee devices, installations, moves and other hands-on IT work.
One IT organization, not two disconnected teams
We coordinate directly with your IT team in Israel.
During onboarding, we establish clear responsibilities and escalation paths so everyone understands who owns what.
Co-managed or fully managed
For companies with an established IT organization in Israel, co-managed IT is often the natural model. UPTIME fills the operational and geographic gaps while your headquarters team maintains the responsibilities it wants to retain.
For organizations that want UPTIME to assume broader responsibility for their U.S. environment, we can also provide a fully managed model. As your requirements change, that relationship can evolve.
Depending on your organization, UPTIME can own or share responsibility for:
- Helpdesk and end-user support
- Employee onboarding and offboarding
- Endpoint procurement and deployment
- U.S. depot and inventory management
- Device retrieval and redeployment
- Endpoint management and security
- Microsoft 365 administration
- Identity and access management
- Network and firewall management
- Infrastructure
- On-site support
- IT projects
- Escalations
Typically retained by
Israel IT Team
- Strategy
- Security policy
- Business applications
- Approvals
↔ UPTIME ↔
Typically handled by UPTIME
U.S. Operations
- Helpdesk
- Onboarding/offboarding
- Endpoint logistics
- On-site support
- Infrastructure
- Projects
Illustrative only. Responsibilities are not fixed — the exact split is defined with you during onboarding.
Your Israel IT team can retain responsibility for strategy, security policy, business applications, approvals and other functions it wants to control.
The exact division of responsibility is established during onboarding so both teams have clear ownership and escalation paths.
Proven Experience With Israeli-Headquartered Companies
Today, UPTIME supports approximately six active Israeli-headquartered companies with U.S. operations. Over more than 20 years in business, we have supported dozens of additional Israeli-headquartered companies with U.S. IT needs.
That experience has taught us that the challenge isn't simply providing technical support.
It's making the U.S. operation and the Israel IT organization function as one team.
From U.S. support to global IT responsibility
Pinecone is an Israeli-headquartered enterprise SaaS company with approximately 200 employees globally, including about 120 employees in the United States, primarily in New York City.
The company's IT function was managed from Israel. Its U.S. employees needed more responsive support during their own business hours, and the time-zone difference made that increasingly difficult.
The company also needed an IT provider with the expertise to take responsibility for its JumpCloud environment.
UPTIME was initially brought in to support the U.S. organization.
We became the IT resource for its U.S. employees, provided support during U.S. business hours and assumed responsibility for JumpCloud.
The customer asked UPTIME to take over IT support for the company globally.
What began as a solution to a U.S. support and coverage problem developed into a broader IT partnership.
Who Is a Good Fit?
UPTIME is particularly well suited to Israeli-headquartered organizations that:
We commonly support growing U.S. operations ranging from dozens to hundreds of employees. The strongest fit is an organization that values responsive local support and wants its U.S. IT operation to work closely with headquarters.
What We Can Manage for Your U.S. Operation
Employee onboarding & offboarding
We handle the operational IT work involved when U.S. employees join or leave the organization.
Endpoint procurement, depot & logistics
We procure equipment, receive and store inventory locally, configure devices, ship or deliver them, retrieve returned equipment and prepare suitable devices for redeployment.
Inventory & lifecycle management
We help track endpoint inventory, assignments and available equipment throughout the device lifecycle.
Helpdesk & end-user support
Responsive technical support for employees during U.S. business hours, delivered as part of our managed IT services.
Endpoint management
Ongoing device management, patching, security, monitoring and administration.
Microsoft 365
Administration and support for Microsoft 365 and related collaboration services, including email migrations.
Identity & access
Support and administration for identity and access-management platforms, including environments such as JumpCloud and single sign-on.
Networks & infrastructure
Firewalls, switching, wireless, servers, cloud infrastructure and related systems.
Cybersecurity operations
Endpoint protection, patching, monitoring and security practices coordinated with your organization's standards and policies.
On-site IT support
Hands-on technical assistance in the New York/New Jersey market when remote support isn't sufficient.
Projects & office technology
Office openings, relocations, infrastructure upgrades, migrations and other technology projects coordinated with headquarters IT.
Frequently Asked Questions
Can UPTIME work with our existing IT team in Israel?
Yes. Your Israel IT team can retain overall technology strategy, applications, policies, security responsibilities or whichever functions it wants to manage. UPTIME provides the U.S. operational layer and local technical resources.
Can you handle laptops for U.S. employees from purchase through return?
Yes. UPTIME can manage procurement, receiving, depot services, inventory, device setup, delivery, retrieval and preparation of returned equipment for redeployment.
Can you keep spare laptops and equipment for us in the U.S.?
Yes. UPTIME can receive and maintain endpoint inventory locally so equipment is available for new hires, replacements and other requirements.
Do you provide on-site IT support in New York and New Jersey?
Yes. UPTIME has operations in Closter, New Jersey and Midtown Manhattan and provides on-site support throughout the markets we serve.
Do we have to turn over our entire U.S. IT environment?
No. Co-managed IT allows your existing team to retain whichever responsibilities make sense while UPTIME fills the operational, geographic or staffing gaps.
Can UPTIME completely manage our U.S. IT?
Yes. UPTIME can provide a fully managed model while maintaining appropriate coordination and visibility with headquarters.
What size companies does UPTIME typically support?
Companies with approximately 50–150 U.S. employees are a particularly strong fit, although we also support larger organizations and smaller U.S. subsidiaries.
Can you support JumpCloud?
Yes. UPTIME has direct experience administering JumpCloud as part of managed IT engagements.
How do we get started?
We start by understanding your U.S. footprint, current environment, what your IT team in Israel manages today and where the coverage or responsibility gaps exist.
Your Israel IT Team Doesn't Need Another U.S. Vendor. It Needs a U.S. IT Partner.
Your headquarters team can continue to control IT strategy and standards in Israel.
UPTIME provides the people, infrastructure and local operations to execute those standards in the United States.
From helpdesk and on-site support to procurement, depot services, employee onboarding, equipment recovery and ongoing IT management, we give your U.S. employees the local IT operation they need.
UPTIME IT LLC · 3 Reuten Dr, Closter, NJ 07624 · 353 W 48th St, New York, NY 10036 · 646-828-5757 · info@uptimeus.com